Lost & Found

If you believe that you lost something in one of our vehicles, please click here and Submit a Request about your lost item straight away. We will be in touch within two business days. Please include as much information as possible to help us with your search.

If a driver finds a lost item in their car, our drivers are asked to return the item to you within two business days. There is lost item fee of $20 paid to the company to reimburse the driver for their time and mileage.

Please note that we or our drivers are not responsible for any lost item that is not found or is found damaged.

 Receipt Request

Your dispatcher will be happy to generate a receipt for you.

In the future, if you would like to receive automatic email receipts for your rides you can make an account and store your credit card info for future rides.

Customer Complaint

We apologize if for any reason your experience with our service was not a positive one.  We always want to resolve service issues and improve our product, so we would love to hear about what happened. If you would like to tell us about what happened and/or need something resolved, please click here and Submit a Request We will be in touch with you within two business days.

We appreciate constructive feedback from our customers and take your feedback seriously.

Payment Options

We are happy to offer many payment options for our customers:

Cash – pay the driver cash directly.

Credit or Debit Card – prepay over the phone with your dispatcher or using our online form to get picked up by one of our network drivers in less than 20 minutes or preschedule a ride for on time guaranteed pickup.

Mobile Pay – we also accept Apple Pay, Google Wallet, Cash App, Venmo, Zelle and square invoicing

Business Accounts – Our business accounts service makes it easy for companies to cover ride costs for their clients and employees. Business account rides can be booked over the phone or online with one of our agents. If you’d like to set up a business account with us, please complete the contact form on this page and someone will be in touch with you shortly.

Personal Accounts – need regular pickups? We offer a discount service for clients needing to be picked up daily, weekly or monthly.  Personal account rides can be booked over the phone or online with one of our agents. If you’d like to set up a personal account with us, please complete the contact form on this page and someone will be in touch with you shortly.

Fare Estimate

Each fare starts off at a base rate then is calculated according to location, time in vehicle and distance. Different things can affect the rate such as but not limited to time of day, day of the week, weather conditions, special events, and driver availability. 

Pets & Service Animals

If you are traveling with a pet, please place your order via phone and tell the agent that you will be riding with a furry friend. Please note that small pets need to be in a carrier and/or on a leash. Service animals on a leash are always permitted to ride with the passenger.

Wheelchair Access

Wheelchair accessible vehicles are available at a small extra charge. However, due to the limited number of wheelchair accessible vehicles that we have reservations should be made at least 24 hours in advance. Given the high demand for these vehicles, it can be challenging at times to get one reserved, so we really appreciate your patience. Better yet reserve your ride in advance to guarantee pick up.

Child Car Seats

We do not provide car seats in our vehicles. Parents are responsible to provide the correct child passenger restraint system for their children. Children under age 5 and under 36” must be properly secured in a child restraint system.  All other children age 5 to 16 or over 36″ must be secured in a properly fitted seat belt.

Effective January 1, 2017, children under age 2, and under 40 lbs. or under 40”, must be properly secured in a rear-facing child restraint system. Children under age 5 must be restrained in a child passenger restraint system in the rear seat.

California law specifically requires children to be properly restrained, meaning the lap belt is low on the hips, touching the upper thighs, and the shoulder belt is crossing the center of the chest.

Children in rear-facing car seats may not ride in front if there is an active passenger air bag. Violation of the child passenger safety law is a standard offense.

If you do not have a car seat we can help you purchase one and have it delivered to your location.

Become a Driver or Dispatcher

Role and Responsibilities

Our drivers and dispatchers are compassionate, caring, reliable and responsible individuals who care about getting customers from point A to point B.

• No Experience Necessary! We will train you.
• You will be required to carry commercial insurance as a driver.

Preferred Skills

• Ability to keep a level head in a busy environment
• Must have the drive to help people
• Good communication skills

Please note that you will NOT be eligible to become a driver if you:

• Are under 21 years of age
• Have a two point violation on your record such as DUI
• Have 7 or more points on your record within the last 6 years
• Have a criminal history (subject to approval)Please apply on the form below