Lost & Found

If you believe that you lost something in a vehicle, please contact your dispatcher directly at the phone number they contact you with. If you took a car from the taxi line at an airport, please contact the airport directly.

Receipt Request

Your dispatcher will be happy to generate a receipt for you.

In the future, if you would like to receive automatic email receipts for your rides you can make an account with your dispatcher and safely store your credit card info for future rides.

Customer Complaint

We apologize if for any reason your experience with our service was not a positive one.  We always want to resolve service issues and improve our product, so we would love to hear about what happened. If you would like to tell us about what happened and/or need something resolved, please email info@usa.taxi . We will be in touch with you within two business days.

We appreciate constructive feedback from our customers and take your feedback seriously.

Payment Options

We are happy to offer many payment options for our customers:

Cash – pay the driver cash directly–in limited regions.

Credit or Debit Card – prepay over the phone with your dispatcher or using our online form to get picked up by one of our network drivers in less than 20 minutes or preschedule a ride for on time guaranteed pickup.

Mobile Pay – we also accept Apple Pay, Google Wallet, Cash App, Venmo, Zelle and square invoicing

Business Accounts – Our business accounts service makes it easy for companies to cover ride costs for their clients and employees. Business account rides can be booked over the phone or online with one of our agents. If you’d like to set up a business account with us, please email info@usa.taxi and someone will be in touch with you shortly.

Personal Accounts – need regular pickups? We offer a discount service for clients needing to be picked up daily, weekly or monthly.  Personal account rides can be booked over the phone or online with one of our agents. If you’d like to set up a personal account with us, please email info@usa.taxi and someone will be in touch with you shortly.

Fare Estimate

Each fare starts off at a base rate and then is calculated according to driver availability, location, time in the vehicle, and distance. Different things can affect the rate such as but not limited to time of day, day of the week, weather conditions, special events, and driver availability. For prescheduled rides, you are only provided a rough estimate of a deposit that would be precharged as many factors on the day of can affect the rate.

Pets & Service Animals

If you are traveling with a pet, please place your order via phone and tell the agent that you will be riding with a furry friend. Please note that small pets need to be in a carrier and/or on a leash. Service animals on a leash are always permitted to ride with the passenger.

Wheelchair Access

Wheelchair-accessible vehicles are available at a small extra charge. However, due to the limited number of wheelchair-accessible vehicles that we have reservations should be made at least 24 hours in advance. Given the high demand for these vehicles, it can be challenging at times to get one reserved, so we really appreciate your patience. Better yet reserve your ride in advance to guarantee pick up.

Child Car Seats

We do not provide car seats in our vehicles. Parents are responsible for providing the correct child passenger restraint system for their children. Children under age 5 and under 36” must be properly secured in a child restraint system.  All other children age 5 to 16 or over 36″ must be secured in a properly fitted seat belt.

Effective January 1, 2017, children under age 2, and under 40 lbs. or under 40”, must be properly secured in a rear-facing child restraint system. Children under age 5 must be restrained in a child passenger restraint system in the rear seat.

California law specifically requires children to be properly restrained, meaning the lap belt is low on the hips, touching the upper thighs, and the shoulder belt crosses the center of the chest.

Children in rear-facing car seats may not ride in front if there is an active passenger airbag. Violation of the child passenger safety law is a standard offense.

If you do not have a car seat we can help you purchase one and have it delivered to your location.

Become a Driver or Dispatcher

Role and Responsibilities

Drivers and dispatchers are compassionate, caring, reliable, and responsible individuals who care about getting customers from point A to point B.

• No Experience Necessary! We will provide you with lessons.
• You will be required to carry commercial insurance as a driver.

Preferred Skills

• Ability to keep a level head in a busy environment
• Must have the drive to help people
• Good communication skills

Please note that you will NOT be eligible to become a driver if you:

• Are under 21 years of age
• Have a two point violation on your record such as DUI
• Have 7 or more points on your record within the last 6 years
• Have a criminal history (subject to approval)Please apply on the form below